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🔁 RETURN & REFUND POLICY

Hikari Studio Return & Refund Policy

At Hikari Studio, we want you to feel confident with your purchase. If you are not completely satisfied, we’re here to help.

📌 Return Period

You have 14 days from the date of delivery to request a return.

📌 Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase

📌 Return Process

To initiate a return:

  1. Contact us at info@hikaristudio.store
  2. Wait for return approval and instructions
  3. Ship the item back to the provided return address

⚠️ Returns sent without prior approval may not be accepted.

📦 Return Shipping & Fees

  • Customers are responsible for return shipping costs
  • A return handling fee of €20 may be deducted from your refund
  • Original shipping costs are non-refundable

💰 Refunds

Once we receive and inspect your return:

  • You will be notified via email
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued to your original payment method

❗ Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect:

👉 In such cases, we will:

  • Send a replacement free of charge, or
  • Issue a full refund

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or worn items
  • Items damaged by misuse
  • Personalized or custom-made products

📭 Undeliverable Packages

If a package is returned due to:

  • Incorrect shipping address
  • Failure to receive delivery

👉 We may:

  • Charge reshipping fees, or
  • Deduct shipping costs from the refund

📧 Contact

For any return or refund inquiries:

📧 info@hikaristudio.store